Returns & Refund Policy

Return/Refund Policy

We pack every order with care. In the rare event something doesn't arrive as expected, here's everything you need to know.

Section A

Damaged, Different or Missing Product

If your order arrives damaged, has a manufacturing defect, contains the wrong item, or is missing something — contact us within 24 hours of delivery.

Unboxing video — mandatory

A clear, continuous video of the sealed package being opened for the first time is required to process any complaint. Without this, we will not be able to issue a refund or replacement.

Also attach 3–4 photos

• Clear images of the product showing the damage or defect
• Photo of the outer packaging with the shipping label visible
• Any additional images clearly showing the condition receive

How to submit: Email everything to support@bedmama.com within 24 hours of delivery, or place a return request on our website.

Section B

Exchange & Return Policy

Returns are accepted within 7 days from the date of delivery, provided the item is unused, in its original condition, with all tags and original packaging intact.

Returns not accepted if

• Product is damaged due to misuse or overuse
• Returned without original packaging, labels, or accessories
• Request is raised after 7 business days of delivery
• Item was purchased during a sale promotion or with a freebie offer applied

Non-returnable categories

• All baby products except Baby Fashion — classified under hygiene
• Comforters under the Home category

Section C

Refund Timeline

Refunds are initiated after the returned product passes quality checks. Amount is credited back to your original payment source within 7 business days of us receiving the return.